SORT.B3S platform

What is the SORT.B3S platform?

An integrated platform designed to support service delivery and security management. It is intended to provide comprehensive support for telecommunications operators. It combines components that support service and security management:

  • SORT.BSS – business and customer support, acting as the operator’s CRM system,
  • SORT.OSS – infrastructure and service management,
  • SORT.SEC – the security component.

The system enables operators to manage their business comprehensively – from cataloguing offers and managing services and networks to security monitoring and billing for wholesale services. This allows operators to fully exploit the potential of a telecoms CRM solution.

Many years of experience and market knowledge, combined with a proven modular approach, give the system a whole new level of quality and capability. Innovative automation mechanisms and a process-oriented approach make work more efficient. The unique and wide range of functionalities meets the operator’s current and future needs.

The SORT.B3S platform was developed as part of the project entitled: “Integrated platform supporting service provision and security management for local telecommunications operators”, co-financed by the European Regional Development Fund under the Smart Growth Operational Programme for 2014–2020.

SORT.BSS

Business support, wholesale service billing and full CRM integration

Product catalogue

The product catalogue allows you to define offers comprising individual services or service packages, taking promotions into account. Offers can be tailored to specific customer groups.

At the product catalogue level, you can also specify the technologies through which services can be provided, so that you know what equipment a particular customer will need.

SORT.OSS

Network Systems

Hierarchical network topology

SORT.OSS allows you to define the hierarchical structure of a network and specify the locations of individual nodes. The nodes defined in this way, together with the relationships between them, can then be viewed on a map, which facilitates, amongst other things, the planning of network upgrades.

SORT.SEC

Safety

SORT.SEC – Security Component

As part of the B3S – Business and Security Support System project, modifications were made to the SORT.BSS component to enable the logging of various events occurring within the system that could affect data security and the telecommunications operator’s business in general. A new SORT.SEC component was also created to collect and analyse events from the SORT.BSS System and the network infrastructure.

SORT.SEC enables the Operator to meet the legal requirements for telecommunications operators, arising from the Regulation of the Minister of Digital Affairs on the minimum technical and organisational measures and methods that telecommunications operators will be required to apply to ensure the security or integrity of networks and services. Operators will also be required to carry out activities to ensure the security or integrity of networks and services under the new Telecommunications Act, which must be aligned with the European Electronic Communications Code by the end of 2020.

For operators who, under the Act on the National Cybersecurity System, have become Operators of Critical Services, the implementation of the SORT.SEC system is an excellent solution to ensure that all legal requirements are properly met.

  • Selection of events occurring within the system and network infrastructure that are to be monitored
    The ability to monitor various events, such as: operators logging into the system, defining customers and contracts. It is also possible to monitor events occurring within the Operator’s network infrastructure. The Operator can choose at any time which events they wish to monitor.
  • Defining critical values that trigger alerts
    For each monitored event, you can define critical thresholds; if these are exceeded, an alert will be triggered. This feature allows you, for example, to monitor staff performance to ensure they are not engaging in activities that pose a risk to the operator and that their work is being carried out efficiently.
  • Incident creation, incident impact analysis
    An incident can be created from any alert, but that’s not all—it can also be created independently. Within the incident, you can analyse the impact and financial losses, identify the resources and processes affected, and describe the actions taken.
  • Assessing the risk of serious incidents occurring and the costs of protective measures
    Based on the number of incidents of a given type, the system enables the probability of a particular risk occurring to be determined and calculates the potential losses. It is also possible to define security measures and calculate their cost.
  • Presentation of events in graph form
    The events being monitored are presented in the form of charts, which provide an overview of the scale and sources of potential risks.
  • Presentation of risks
    The risks identified by the operator are presented by area, together with information on the calculated risk level.
  • Security planning
    All of the above measures are designed to put safeguards in place to minimise losses should the most serious risks materialise.

What are the benefits of SORT.B3S?

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  • Comprehensive Business Management System
  • System mobility – the ability to use the system on any device with internet access.
  • Automation of tasks – the system performs background tasks related to the action taken, ensuring data consistency and improving user experience
  • Provisioning of a wide range of hardware and service platforms: GPON, HFC, VoIP, IPTV, VOD, MVNO and others.
  • Taking technical capabilities into account when preparing a quotation.
  • Presenting system resources in graphical diagrams – these diagrams illustrate complex issues clearly and allow the subject under analysis to be assessed at a glance.
  • Process-oriented operation, the ability to model processes.
  • Assigning, monitoring and optimising technicians’ work.
  • Process-oriented operation, the ability to model processes.
  • Elimination of paper documents.
  • Visualisation of network topology on maps – displaying the topology of the existing network on maps, taking into account the technologies available at individual locations. Visualisation of network failure points and locations that are cut off from services as a result of a failure.
  • The ability to monitor the work of the operator’s staff
  • Business risk management, risk assessment and the costs of risk mitigation.
  • Monitoring of errors and faults occurring in the Operator’s system and infrastructure.
  • Cyber threat monitoring – Infrastructure monitoring enables the detection of potentially dangerous events and network traffic.
  • Built-in CRM features for operators, enabling effective management of customers and services.
  • Automated billing for wholesale and retail services within a single system.
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How can you purchase SORT.B3S?

We offer the SORT.B3S system in various component configurations, depending on the Operator’s needs. Each of the components—SORT.BSS, SORT.OSS and SORT.SEC—is a separate system and can be implemented and operated independently. However, it is only by combining all the components that the Operator can make full use of all the capabilities offered by the SORT.B3S system.

In every deployment model, the price depends on the number of active subscribers billed within the system; the price per subscriber remains the same regardless of the total number of the operator’s subscribers.

We offer the system in the following deployment models:

Standard licence

The operator purchases the licence and provides the hardware infrastructure. Technical support and access to updates are provided for a separate fee.

Subscription

The customer provides the hardware infrastructure but does not purchase a licence. Access to the latest version of the system as part of the subscription is paid for through monthly fees for the entire duration of use.

SaaS

The customer uses the latest version of the system, hosted on the provider’s servers, in return for a monthly access fee.

Summary

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SORT.B3S is not only an IT platform, but also an intelligent CRM system for operators, a comprehensive CRM solution for telecoms operators, and a tool for the automatic billing of wholesale services.

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